FAQs

Yes. Every professional passes a five-stage vetting process: government ID verification, criminal record check, license and insurance validation, a hands-on skills assessment, and ongoing customer-review monitoring.

All work booked through our platform is covered by comprehensive liability insurance up to $1,000,000 per incident, at no extra cost to you.

We back every job with a 100% satisfaction guarantee. Report any issue within 72 hours and we will send a professional back to make it right, or refund the affected portion of your payment.

Not necessarily. Many customers provide access instructions during booking. For first visits we recommend being present for a brief walkthrough at the start and end of the job.

Yes. Our professionals arrive fully equipped with commercial-grade tools and supplies. If you prefer specific products to be used in your home, just note it on your booking.

Absolutely. After a completed job you can mark a professional as a favorite and they will be prioritized for your future bookings whenever their schedule allows.

We default to eco-certified, non-toxic products that are safe around children and pets. Stronger treatments are available on request for specific jobs.

Professionals follow current public-health guidance, including masks on request, shoe covers and disinfection of touched surfaces at the end of each visit.

Fewer than one in five applicants is accepted. Beyond document checks, every applicant completes a practical skills assessment scored by senior professionals in their trade.